L'OCCITANE EN PROVENCE, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and well being Provencal products and services. L'OCCITANE continues to grow, opening several new boutiques nationwide. L'OCCITANE seeks to revive the Provencal way of life and traditions through high quality, effective personal care products as a great answer for natural well-being.
The Assistant Store Manager is responsible for supporting the Store Manager, recruiting and building talent, driving results and managing operational excellence, and building brand awareness and loyalty in order to deliver consistent positive customer experiences and deliver sales and profitable growth.
-Acquire strong product knowledge of the entire L'Occitane product line
-Advise and assist customers with their choices of products for themselves and for gifts
-Acquire extensive knowledge of L’Occitane skincare product lines
-Manage, supervise and train staff
-Provide outstanding customer service
-Communicate L'Occitane standards and expectations to management team and sales associates
-Maintain L'Occitane standards and hold staff accountable for providing quality customer service and achieving sales goals
-Analyze and review sales associates performance
-Develop coaching logs and refine selling techniques on store wide and individual basis
-Maintain, train and coach L'Occitane visual and merchandising standards
-Develop a "Preferred Customer Registry" for follow-up phone calls, product launches, and exclusive events
-Develop a skincare customer base
-Recruit, hire and train sales associates and future management candidates