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Store Manager (New Store Opening at Destiny USA September 2013) Return to list
Contract : Full-Time
Job category : Stores
Location : Syracuse, NY
L'OCCITANE EN PROVENCE, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and well-being Provencal products and services. L'OCCITANE continues to grow, opening several new boutiques nationwide L'OCCITANE seeks to revive the Provencal way of life and traditions through high quality, effective personal care products as a great answer for natural well-being.


The Store Manager is responsible, both personally and through the management of our Sales Associates, for driving sales results, recruiting and building talent and managing operational excellence and developing brand loyalty in order to deliver natural based products and the Provencal experience that will provide tremendous growth in sales and a high profit margin. Store Managers exhibit our key values of authenticity and respect and will lead the store to PROSPERITY with pride, passion and confidence.


Drive Sales Results

- Meet or exceed daily, monthly and annual Key Performance Indicators by analyzing key business metrics, developing action plans, communicating ways to drive the business and managing performance of sales associates
- Create associate schedules to ensure labor costs are managed strategically
- Create and nurture a sense of accountability and entrepreneurial spirit within all associates to drive increased business

Recruit and Build Talent:

- Source, hire, develop and retain Best in Class Assistant Managers and Sales Associates
- Consistently seek talent and network to create a pool of qualified candidates
- Act as inspiration for The Way to PROSPERITY for L’OCCITANE employees; demonstrate and role model principles and behaviors and create a great place to work every day
- Provide consistent positive and constructive feedback to deliver on brand service expectations
- Ensure training and development of the team
- Cultivate an environment where associates respect and adhere to Company standards of integrity and ethics

Manage Operational Excellence:

- Maintain, train and coach L'OCCITANE visual and merchandising standards
- Maintain consistent communication among store team
- Manage all areas related to stock (backroom organization, replenishment, and inventory control)
- Ensure standard operating procedures are executed, including testers, damages and other compliance related items
- Ensure store is neat, clean, and pristine at all times, and all housekeeping and maintenance of total store is executed daily
- Communicate all relevant business information to the team in a timely manner
- Manage and approve weekly payroll
- Interact transparently with District Managers and associates

Build Brand Loyalty:

- Maintain strong product knowledge of the entire L’OCCITANE product line
- Model and teach others to create a positive and impactful customer experience
- Embrace and support our customer loyalty programs

-3+ years’ work experience in retail sales with background in Luxury Boutique management a plus
-Experience with creation and implementation of sales and business strategy
-Proven ability to motivate a sales force and drive results through people
-Must possess a positive, professional and energetic attitude, a passion for customer service, selling, operational excellence and talent management
-Excellent oral and written communication skills required
-Intermediate math skills
-Computer literacy including MS Office and POS software a plus
-Ability to work evenings and weekends
-Ability to lift 25+ pounds and climb ladders

What we offer in exchange for your efforts:

- An opportunity with a global company that exhibits passion about its products and its talent
- Career development and opportunities to grow personally and professionally
- A highly competitive salary/compensation and bonus opportunities
-A warm, open, fun and friendly working environment
-Outstanding benefits for fulltime employment:
-Paid Vacation
-Generous discount
-Medical, Dental, Vision Insurance
-Healthcare and Dependent Care Flexible Spending Accounts
-Transit and Parking Reimbursement Accounts