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Seeking an inspirational New York City Store Manager Return to list
Contract : Full-Time
Job category : Stores
Location : New York, NY
Our story begins in Provence, in 1976, when L’OCCITANE was created by Olivier Baussan. Drawing inspiration from Mediterranean cultures, he developed skincare products and fragrances that were natural and authentic, effective and deliciously appealing. L’OCCITANE beauty products are a true art de vivre devoted to your well-being. We bring together nature and research, following the principles of phytotherapy. L’OCCITANE is a socially responsible company, committed to limiting the impact of its actions and products on the environment.

We seek top talent associates who wish to be inspired and to inspire others. We hire associates who wish to join us on a journey of well-being and discover and share the natural beauty secrets of L’OCCITANE. Our managers work to reach their goals with pride, passion and confidence.

The L’OCCITANE Store Manager is responsible for driving sales results and managing operational excellence, recruiting, building talent and developing brand loyalty in order to deliver natural based products and the Provencal experience that will provide tremendous growth in sales and a high profit margin.

Driving Results and Manage Operational Excellence:
• Meet and exceed sales goals daily, monthly, and annually by analyzing key business metrics and creating action plans
• Manage labor costs efficiently through proper scheduling
• Maintain and adhere to all policies and procedures
• Strong and consistent communication among store team and District Manager and interacting transparently with District Manager and associates
• Communicate all relevant business information to the team in a timely manner
• Strong Inventory Management to help control shrink (backroom organization, replenishment, and inventory control)
• Ensure standard operating procedures are executed, including testers, damages and other compliance related items
• Ensure store is neat, clean, and pristine at all times, and all housekeeping and maintenance of total store is executed daily; while following company guidelines
• Familiarity with Clientelling and driving the business through creating customer experience events and occasions
• Entrepreneurial spirit to help drive increased business by an open and eager business drive that is consistent with company guidelines

Build Brand Loyalty:
• Maintain strong product knowledge of the entire L’OCCITANE product line
• Model and coach others to create a positive and impactful customer experience
• Enthusiasm for the brand to create a fun work environment
• Demonstration of the products to create animation in the boutique
• Maintain, train and coach L’OCCITANE visual and merchandising standards
• Develop, maintain and nurture a clientele base to build brand loyalty
• Embrace and support Passport to Provence program to build a client data base
• Embrace, support and adhere to Boutique D’Excellence program

Recruit and Build Talent:
• Recruit, hire, develop and retain Best in Class Assistant Managers and Sales Associates
• Trained, managed and coached management team to next level
• Consistently seek talent and network to create a pool of qualified candidates
• Coach, develop and maximize success of all associates and managers through ongoing training of the team
• Provide consistent positive and constructive feedback to deliver on brand service expectations.
• Succession plan and retain top talent
• Resolve all associate concerns in a timely manner
• Create a positive work environment through inspiring, motivating, and recognizing individuals and teams
• Cultivate an environment where associates respect and adhere to Company standards of integrity and ethics
• Proven ability to drive results
• Strong accountability
• Strong communication skills
• Luxury Boutique Management experience a plus
• Must be able to lift up to 25lbs and climb ladders
• Minimum 5 years retail experience, with a focus on leading a team required
• Strong business acumen
• Ability to build, execute and follow through strategy
• Must be PC proficient with retail POS software and MS Office
• Strong communication skills, written and verbal
• Ability to work evenings and weekends

• A highly competitive salary/compensation
• Bonus opportunities
• A warm, open, fun and friendly working environment
• Outstanding benefits for fulltime employment:
 Paid Vacation
 Generous discount
 Medical, Dental, Vision Insurance
 Healthcare and Dependent Care Flexible Spending Accounts
 Transit and Parking Reimbursement Accounts
 401(k)