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Customer Service Coordinator Return to list
Contract : Full or Part Time
Job category : Corporate
Location : Lyndhurst, NJ
L'OCCITANE EN PROVENCE, founded in 1976 in the Provence region of France, has been a fixture in nearly every French home for over a decade. Now, we have begun to bring our line of cosmetics, skin and hair care products and fragrances to the United States. Our products, based on essential oils and natural ingredients, and our boutiques with their warm and welcoming colors, are the essence of the region of Provence. We are in the midst of a rapid expansion that will place our unique, charming and elegant boutiques in better shopping areas nationwide. L'Occitane stands true to its long-standing commitment to both humanitarian aid and its fight to protect the natural environment. It is full of life and creativity with the ultimate goal to preserve the memory of its traditions.


The Customer Service Coordinator will be in charge of the Administration and Service for the Sell In customers (Wholesale, Department Stores, B2B, TV Channels and Corporate Gifts) for all the brands distributed by L’Occitane Inc.: L’Occitane, Melvita and Couvent des Minimes. This person will report to the Customer Service Manager as well as the Channel and Brand Directors in a functional capacity.


Order processing from the initial order to the delivery for the Sell In customers (including allocation and email confirmation to the customers) using the SAP ERP.
Processing invoices the day that orders are shipped by the warehouse. Running reports to ensure all orders are invoiced.
Manage customer claims and litigation and process credit note.
Assist with day to day queries for all customers.
Deliveries follow up with the different carriers (KPI: OTIF).
Minimum 2 years experience in Sell In management (Customer Service or Sales Manager).
Customer service oriented.
Excellent communication and people skills.
Ability to work as part of a team.
Ability to function in a fast-paced environment and juggle multiple responsibilities at the same time.
SAP knowledge (user level) would be appreciated.